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Your Privacy And Security Online

Protecting your personal information and following New Zealand’s privacy laws is important to us. This Privacy Policy tells you how we will protect your privacy and collect and use your personal information.

Who We Are

Our website address is:
 contact details are: Lime Events,
Phone: +64 27 872 7220

“Personal Information” means any information that can directly or indirectly identify you or another person.

This Privacy Policy applies to anyone who uses our website (, our social media channels, buys or uses the products or services that we supply, or interacts with us.

If you have any questions, you can contact us at

Your Rights

We’ll only use your Personal Information for the reasons that we collected it, and in accordance with this Privacy Policy. If we don’t need your Personal Information anymore for those reasons, then we’ll stop using it. If you don’t agree with our Privacy Policy or don’t want us to collect your Personal Information, then you shouldn’t use our website.

Information We Collect About You

We may collect the following Personal Information:

  • Your name and contact details.

  • Your purchase and account history with us.

  • Information about your use of our Products or Services.

  • Information about the webpages you visit on our Website.

  • Information you provide to us when responding to our customer surveys.

  • Any other information you give us, including via our social media channels.

Please don’t give us Personal Information about someone else unless you have their permission, and they know about this Privacy Policy.

How We Collect Your Information

We collect Personal Information:

  • From you directly (like when you provide your details to us).

  • From you indirectly (like when you use our Services, visit our website, or interact with us on social media).

  • From third parties (like contractors and agents that we engage to perform services on our behalf, such as to analyse traffic on our Website and social media).

From places where the information is publicly available

How We Use And Share Your Information

We use and disclose your Personal information:

  • To provide you with our Products or Services.

  • To respond to your queries regarding the Website, our Products or Services.

  • To administer your account with us.

  • To bill you and to collect money that you owe us.

  • To operate and maintain our website and digital channels.

  • For our internal record keeping purposes.

  • To comply with our legal obligations.

  • For any other purposes that you authorise.

Information You Share With Us. When you interact with our digital platforms, you may set up your personal profile, add and post content, and transmit information through your social media profiles or email accounts. We may retain this information so that, for instance, you can return to view prior information you have sent and monitor and interact with content you have posted.

Marketing Communications from us. will send you marketing communications only with your express consent. If you choose not to consent, you may still access our digital platforms, but you may not receive valuable information about features and functionality of our digital platforms or other products that may interest you.

Information You Choose To Share Publicly. Our digital platforms may allow you to post content (User Submissions) publicly through third-party sites and services (including but not limited to social media sites). Subject to your profile and privacy settings for the applicable third-party site or service, any User Submissions that you make public are visible to and searchable by others. If you remove information that you posted, copies may remain viewable in cached and archived pages, or if others have copied or saved that information. In addition, our digital platforms may allow you to post comments in public areas, such as social media networks, community pages, message boards, status updates, or feedback sections. Due to their public nature, User Submissions and comments you share in public areas are not subject to this Privacy Policy. Please be careful about what you choose to share publicly.

Third Parties Providing Services on Our Behalf. We use third parties to host our digital platforms, design and operate some of our digital platform features, and perform administrative, analytics, and communications services. Services these parties provide include enabling us to send you email newsletters and push notifications, which may contain personalised content or information specific to your use of our digital platforms, and providing information to us about the use of our digital platforms and viewing of our content. We may disclose your personal information to these companies so they can carry out these services. These companies are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Business Transfer. We reserve the right to disclose and transfer all information related to our digital platforms, including, without limitation, your personal information, demographic information and usage information: (i) to a subsequent owner, co-owner or operator of our digital platforms or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process.


Cookies are small text files placed on your computer, mobile phone, tablet, or other electronic device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf. We may use cookies and similar technologies to store and honour your preferences and settings, enable you to sign-in, provide interest-based advertising, analyse how our Products or Service perform, and fulfil other business functions or operations set out in this Privacy Policy.

To enable some of the features and functionality on our Website, you may need to permit us to place cookies on your device.  You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our Website.

How We Protect Your Personal Information

We have reasonable protections in place against unauthorised access, use, modification, disclosure and loss of your Personal Information.

  • Personal information collected via our digital platforms is stored in secure operating environments that are not available to the public. In some instances, personal information is encrypted during storage and transmission. Only our employees and agents who need access to your Personal Information to do their jobs are allowed access, each having signed confidentiality agreements.

  • While we make reasonable efforts to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or information we transmit to you from our digital platforms, and you assume all related risks. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorised manner.

  • We regularly review the information that we collect and store. We retain your personal information for as long as we deem appropriate under our internal data retention policy, or until you request that we delete it. In certain cases, we may be required to retain your data to comply with applicable law or in connection with a legal claim.

Links To Other Websites

Our website may contain links to other sites that are not under our control. We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.


We are committed to full compliance with the Unsolicited Electronic Messages Act 2007. You consent to receiving information from us about our Products, Services, promotions and competitions via email, text message and social media. If you want us to stop sending you electronic communications, then you can simply unsubscribe at any time by following the instructions included in the electronic communication. Once you have unsubscribed from our email communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
We may use email open and click tracking, including cookies, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.

If you have any concerns or complaints regarding emails received from us, for example if you are receiving unwanted emails or are not the intended recipient, please email

How Long Is Your Personal Information Retained For?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations

  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or

  • Retention periods in line with legal and regulatory requirements or guidance.

Request Access Or Correction To Your Personal Information

You’re allowed to see what Personal Information we have about you, and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.

Privacy Complaints

If you think that we haven’t properly protected your privacy, you can tell our Privacy Officer here, or complain to the New Zealand Privacy Commissioner.

Privacy Policy Changes

We may from time to time change our Privacy Policy. These changes may reflect, among other things, changes in laws, our data collection practices, and/or changes to our business, Services or Products. We will post any updated policies on our Website.

If you continue to use our Services or continue to visit our Website or interact with us after the updated Privacy Policy comes into effect, then this will indicate that you have agreed to our changes.

We encourage you to review our Privacy Policy periodically for any changes.